I mentioned just a day ago that karma was going to catch up to Canon Inc. and apparently it is already happening. LPA Design, maker of the PocketWizard flash triggers have identified a couple of design errors in the Canon 580EX II Flash that can, and often do, cause the flashes to fail. Read more here. You may want to download the PDF file with their research to have a look (Flickr discussion).
Not only did LPA Design identify the exact causes of the problem that was causing the 580 EX II to fail, but they also found evidence that Canon Inc. themselves also realized the design error they made, and corrected it in the later 430EX II flash model, WITHOUT SAYING A GODDAMN WORD ABOUT IT TO ANYONE. According to LPA Design:
It has become LPA Design’s theory that design problems with the 580 EX II were realized [by Canon] and needed improvement of the design on these elements to prevent failures of of a similar nature on future flash models.
By reviewing heavily used 430EX II flashes (Canon’s newest) and seeing no signs at all of arcing within the reflector or on the flash tube, we have theorized that possible 580EX II design issues were corrected [by Canon] by identifying the same problems discussed in this document and changing the design to minimize the potential damage on the newer 430EX II flash.
Have you seen any fuckup notices by Canon on this issue? NO! Didn’t I write about this exact behaviour from Canon a fucking day ago? YES! This is Canon Inc.’s policy, it’s how they fucking operate. THEY FUCKING KNEW ABOUT IT AND AREN’T FUCKING TELLING US. They’re not going to say anything about the problems on the 580EX II, they’ll keep quiet and just correct the problem in the new version. And if you get screwed with the older version, then hey, ya had bad luck! In the same way they said absolutely nothing about the original 5D mirror falling off until after the 5D Mark II got out and they were sure the issue would not cause much financial damage. In the same fucking way, they don’t say anything about the design problem on the 50mm f/1.2L, they keep quiet while they have a new version in testing right now which corrects the problems. But are they going to notify you about the problems? No, otherwise you’ll demand a fix, and/or you’ll stop buying. And that is, of course, not in Canon Inc.’s best interest. You might even demand a refund, and that would really suck for Canon Inc. They would have done the same thing with the 1D Mark III if Galbraith didn’t fuck things up for them. And didn’t I just recently mention how Intel handled a similar issue the correct way by just doing a complete recall of all affected products and stopping all sales of those products to correct the issue? I guess we shouldn’t expect this from Canon Inc.
This is how you’re being fucking screwed by Canon Inc. while you may not even realize it. And the thing is, when your 580EX II breaks because of their fucking design error, and you send it in for repair, they’re going to fucking charge you for it too, not to mention the inconvenience and the shipping costs. And you don’t know what the fuck happened, thinking it might be your fault it broke and end up paying for the repairs. THAT is just fucking unacceptable, I can feel my bloodpressure climbing as I type this. I’m going to go fucking crazy here!!! I can already see my inbox crashing tomorrow because of all the emails. Looks like I’m going to be on the fucking phone all day long tomorrow.
DOMO ARRIGATO YOU GODDAMN MOTHERFUCKERS AT CANON INC.!!!!!! I GUESS THIS IS KYOSEI. WE’RE LOVIN’ IT!!!
Update: If you didn’t believe me about Canon service centers charging you for the fix caused by CANON INC.’S OWN FUCKING DESIGN ERROR check this out:
thats so annoying, I had the exact problem. Brought it into Canon and they quoted me $380 aud to fix and pointed to a fault to my cameras. I just bought a replacement 580exII just to find out it will fail again… 😦
That’s right, recognize! You’re getting ass reamed by those fuckers at Canon Inc. Without lube. In the same way, if the mirror on your 5D fell off you had to pay for the fix yourself even if the mirror caused other damage in the camera like scratching your sensor (and that did happen and people paid for it themselves just Google this). It wasn’t until after 3 fucking years that Canon issues a fuckup notice and offered to repair the mirror for free. But by then, they had the 5D Mark II on the market, and they know most people would upgrade and that after 3 years not many people would send in their 5D camera’s to get the extra strengtening for the mirror.