This morning I was sitting behind my desk, going over some new information Tokyo sent me last night about the new EF 24-70mm f/2.8 L IS USM lens, when all of a sudden all phones inside my office, including my cellphone started ringing simultaneously. While I was initially looking around, trying to understand what the hell was going on, my computer started going “You’ve got mail, you’ve got mail, you’ve got mail, you’ve got mail” continuously while emails kept arriving every second. At this point I jumped up and quickly closed the door to my office, pulled out the phone cables, turned off my cellphone and disconnected the computer from the corporate network. A quick look at some of the email messages made clear what was going on.
We’ve just released some new firmware updates for the EOS 1D/Ds Mark III cameras as Galbraith is reporting here. And completely in line with our recent release of the service update for the 5D mirror falling off, after 3 years, we’ve also released two new service updates for the EOS 1D/Ds Mark III cameras, this time after 2 years (we’re making progress it seems), regarding the autofocus issues and ERR99 messages many users have been reporting. Check them out here and here.
So I just want to use this opportunity to tell everyone to please stop calling me and emailing me about this. I have nothing to add to what you can read there for yourself. After what happened the last time, I am staying as far away from this as possible. Let Canon Inc. handle it themselves, it’s their mess after all. Suffice to say that I really hope that this new autofocus fix for the 1D Mark III is going to solve your problems. If not, expect another service release sometime in 2011. Judging from the frequency of the latest service releases, and after performing some quick statistical analysis, I’m expecting the service release for the 5D Mark II autofocus issues to arrive sometime in 2010. Please be patient until then.
Canon Inc. seems to be putting a lot of effort into trying to improve the image people have of the EOS 1D/Ds Mark III autofocus system. They’ve recently launched a new website where they’re trying to show everyone why they think it’s very good. Especially the “Canon’s AF Philosophy” section is quite entertaining good. Apparently this AF Philosophy at Canon Inc. doesn’t include other cameras like the 5D Mark II and 40D/50D.
In one of the sections you read stuff like this:
The most common request was that of greater freedom of composition. What they said was, “We want the AF points increased and spread out to the edges of the screen.”
I guess that doesn’t apply to the 5D Mark II. It seems Canon Inc. thinks 5D users don’t need freedom of composition and more AF points, even though I know for a fact that the feedback I’ve been sending them the last few years has been saying the opposite.
I hope they start to understand soon in Tokyo that all this marketing bullshit is not going to make the products somehow work better. Only the actual release of good working products is going to do that. And once they do that, my work is going to be a lot easier.
In other news, I haven’t yet heard anything from Doggy, our promotions specialist from Lube & Lube. Seems like he’s laying low for a while planning his next strike. It kind of reminds me of that Stephen King movie “Cujo.” I feel like I’m trapped in the car, after an initial attack from Doggy, and it’s all quiet now, it almost seems like he’s given up and went away. And I’m sitting up, looking around out of the windows of the car, trying to see of he’s really gone, when **WHAM!!** Doggy suddenly bangs his head against the window, pressing his big bloody teeth against it while growling like some kind of monster. It’s scary as hell. I mean, you know he’s out there, but you just can’t tell when he’ll strike again.
I’m gonna go make me a nice cappuccino now and try to take my mind off of these scary thoughts.